Terms of Use

This page sets out the Terms and Conditions that govern use of AMPM’s online casino services in Canada. It explains the relationship between us and our users, the basic rules for account use, how promotions operate, and the steps we take to verify and protect accounts. By using our site you agree to follow these terms and any additional rules posted in specific areas such as the cashier or promotions pages.

Account responsibilities

When you open an account with us you are responsible for keeping your login details secure and for all activity under your account. You must provide accurate information during registration and update it if details change. We may require identity and address verification (KYC) before allowing withdrawals or when transaction patterns trigger checks. Accounts found to be shared, duplicated, or used to bypass limits or bonus rules may be suspended or closed.

Eligibility requirements

Only individuals who meet our eligibility rules may register. You must be at least 18 years old and located in a jurisdiction where our services are permitted. We reserve the right to refuse registration or to close accounts where local law prohibits play. We may ask for documents to confirm age, identity and residence before permitting play or processing withdrawals.

Acceptable platform use

Use the platform lawfully and for your own personal play. You must not attempt to manipulate games, exploit software, use bots, or otherwise engage in fraudulent behaviour. The use of VPNs or proxies to conceal location or to circumvent restrictions is prohibited. We may restrict access, confiscate winnings, or take legal action where misuse or fraud is suspected.

General bonus and promotion rules

Promotions are subject to specific terms that will be displayed at the time of offer. General rules include minimum deposit requirements, wagering requirements and game contribution rules. We may require KYC checks before releasing bonus-related withdrawals. Bonuses and free spins may be limited by time, wagering multipliers and maximum bet limits while a bonus is active. Promotions may be withdrawn or changed at our discretion where required to maintain fair play.

Deposits and withdrawals

Deposits are accepted via the payment methods shown in the cashier. The minimum deposit is CA$10 unless otherwise stated. We process deposits instantly for most e-wallets, cards and cryptocurrencies.

Withdrawals and verification

Withdrawals are subject to verification checks. We usually process withdrawal requests within 24–48 hours; e-wallets and crypto payouts can be faster while card and bank transfers may take longer. We may hold or delay withdrawals where additional documentation is required, where bonus conditions remain unmet, or where suspicious activity is identified.

Dispute resolution

If you have a complaint, contact our support team via the channels shown on the site. We aim to resolve issues promptly and will investigate disputes fairly. Where we cannot resolve a matter directly, we will outline further steps and any independent review options available under applicable law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, when appropriate, notified to account holders. Continued use of the service after updates indicates acceptance of the revised terms. For material changes we will make reasonable efforts to notify you in advance.