Responsible Gambling Policy

We take responsible gambling seriously at AMPM. Our goal is to make sure play stays safe and controlled for everyone. We provide clear tools, practical guidance and access to support so you can manage your activity and make informed choices about your play.

Player protection principles

We put player safety first by offering easy-to-use controls, prompt customer support and clear information about safer play. We encourage players to set limits, take regular breaks and contact our team if they notice any change in their behaviour or wellbeing.

Activity-control tools

We provide a range of self-management tools you can enable from your account. These options are designed to help you stay within your comfort zone and include deposit limits, loss limits, session timers and temporary account breaks. Use these tools any time and change them as your needs evolve.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you transfer to your account. You can also set loss limits to cap net losses over a chosen period. Limits take effect immediately or after a short processing window depending on the setting, and they are available on all accounts.

Time limits and session controls

Use session reminders and maximum session lengths to help manage how long you play. Short breaks or reality checks can reduce impulsive play and give you a moment to reassess whether you want to continue.

Self-exclusion and account breaks

If you need a longer pause, you can use temporary account breaks or self-exclusion for defined periods. Self-exclusion disables access to your account for the selected timeframe and requires contact with our support team to lift it after the period ends.

Recognizing problematic behaviour

Warning signs can include spending more than planned, chasing losses, borrowing money to fund play, neglecting work or relationships, or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, consider using limits, taking a break or seeking professional help.

Practical tips for safer play

Set a budget before you start and stick to it; treat gambling as entertainment rather than a way to make money; take regular breaks; avoid gambling when stressed or under the influence; and review your activity history to stay aware of patterns.

Professional help and support organisations

If you need extra support, reach out to local or national help services. Provincial helplines such as ConnexOntario, community health services and organisations like Gamblers Anonymous or the Centre for Addiction and Mental Health (CAMH) can provide counselling and guidance. You can also talk to your healthcare provider for referrals.

If you want to discuss limits or need support with your account, contact our team at [email protected]. We are here to help and will treat requests confidentially and promptly.